Bed Bug Planet SM Reports

Sheraton New York Hotel And Towers

(212) 581-1000
811 Seventh Ave
New York NY 10019

This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. (Click on the Red Icon to view detailed bed bug reports.)
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The following reports are from third party sources. The Bed Bug Planet SM Program makes no representation as to the truth and accuracy of any of these reports, they are collected from across the internet by the Bed Bug Planet SM Search Engine.

On Sep 9 2012 I stayed @ Sheraton Towers for 2 nights on 09/07 & 09/08 2012. Did not notice any problem during my stay but have found bite marks on my lower back that appear to be from bed bugs. Worried what I brought home with me.
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On Aug 22 2012 Disappointed Traveler wrote, I stayed at the hotel for the AFL-CIO conference on august 20 2012. The hotel is infested with bed bugs, it was the talk of the conference. The hotel moved individuals from one infested room to another with complimentary gifts. I asked that all my clothes were dry cleaned before returning home, and the hotel accommodated that request. I will never stay at that hotel again!
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On May 20 2012 May 12, 2012 Our inlaws were staying on the 9th floor of the hotel in a newly renovated room, room 906, and although they did a thorough scan of the room and stripped the bedding, etc, the kids found one live bed bug the 2nd day of their stay. There was only 1 bedbug and they did not get bitten, but it was gross, nonetheless.
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On Apr 26 2012 Stayed there 3/4-11/12 Got a bad case of bites while there and now my home is infested.
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On Apr 2 2012 Stayed weekend of 3/31 - 4/1 on 22nd floor. The room was very clean and not a bug to be found. Travelled with friends, thier room on 18th floor also bed bug free.
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On Mar 20 2012 Stayed 3/18-3/21 on 48th floor. Found a live bug (blood engorged) inside the duvet cover. Called front desk and they gave us the run around at first but someone came up and laundered our clothes. Hope we don't take any companions back home!
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On Mar 5 2012 We stayed in room 3930 from March 2-4, 2012. The first night nothing, but the second night I was covered with tiny bites. Will check the beds next time! Now I know why we got such a good rate on the hotel.
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On Feb 15 2012 Stayed at the Sheraton New York Hotel and Towers January 2012 in R4125. With all of the reported cases, I was very worried about bed bugs. When I got to my room I took both beds apart and pulled the mattress up.no signs of bugs. I checked every day I was there and never found anything. I was relieved, but still worried that I was going to bring them home in my suitcase (which I kept in quarantine in...
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On Jan 11 2012 j gagliardi wrote, None of you have a clue about how these vermon are spread as they are brought in by individuals in their luggage. Its not a matter of how the rooms are cleaned its a matter of people trasporting them from place to place!
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On Jan 3 2012 Found them between the mattress cover and the fitted sheet. Reported them to front desk, who simply responded "what do you want us to do?" After requesting a new room, they made me wait for 20 minutes, and then moved me to a different room that was a downgrade. Very disappointing.
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On Dec 19 2011 ...that was mostly to make me more comfortable psychologically. We found no trace of anything from bedbugs in the room, except for possible blood stains on the sheets. However, in a hotel, who knows which room the sheets were in before, and they should have all been laundered and dried before getting to that room anyway. Everything else appeared clean, and the room was quite large for New York standards....
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On Dec 12 2011 GB wrote, Stayed - 12/4 & 12/5 Clean & no bugs.
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On Nov 17 2011 Claudia wrote, We stayed at room 4430 from October 29th - 30th. We did not see any bugs; however, we brought the bugs back to our home in Maryland. We had to bring an exterminator to take care of our home before these bugs infest our home. I was taken to the emergency room because of an allergic reaction to the bug bites. Contacted the Hotel and Mr. Joseph Giordano sent an e-mail stating that the room was inspected...
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On Nov 3 2011 Oct 28 2011 rm 1845 no bugs
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On Oct 28 2011 July 2011 Stayed in room 1552, first night nothing, second night nothing, third night 3 bites. Had to heat everything to 106F for a few days. No problems at home 3 months later. Called the manager to let them know.
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On Oct 7 2011 Sept 17, 2011 weekend Stayed on the 24th floor in a renovated room. No bed bugs, thank ____! We did the complete search, took the bed apart, examined all the furniture, etc. Thanks for the great website and all the advice on what to look for and how to do it.
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On Oct 6 2011 We were just there last weekend and in room 2405 we found a live bed bug and the mattress was in a protective bag. The fact there were bed bugs was not the biggest surprise as all hotels in NYC will have a room or two with them. The frustrating part is how it was handled. The staff was rude and had no follow through. They told us to wait in the room while a manager came up. No manager came but a bell...
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On Sep 29 2011 room 850 First nite nothing. 2nd nite about 10 bites lying in bed watching tv 2hrs. Found a live bed bug put in plastic bag. Called front desk. They are sending nite security to investigate. Front desk said we will be moving to different room.
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On Sep 24 2011 Found bugs crawling on the bed under pillows in a room on the 46th floor. This was in the renovated section and the housekeeping staff are supposed to look for these things.
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On Sep 16 2011 September 12 - 15, 2011. 21st floor in a renovated room. Legs are covered with bed bug bites - clusters, lines, etc.
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On Aug 1 2011 No bedbugs wrote, Stayed at Sheraton New York Hotel and Towers July 22-25, 2011on the 23rd floor and there were no bedbugs and we had no bites.
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On Jul 29 2011 Searcaigh wrote, Stayed on 19th floor in Apirl 2008 and found a bedbug on the floor between the bed and the wall.
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On Jun 14 2011 anon wrote, We stayed here in January of this year and there were no bedbugs in either of the 2 rooms we had reserved.
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On Jun 8 2011 Stayed on a Girls weekend bus tour from Canada , 55 women no word of any bedbug encounters , we were there 06/02 - 06/04. 2011 . i checked when we arrived sheets and mattresses were crisp and clean !
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On Apr 17 2011 04/10/2011 Great 4 nights, no evidence of any bedbugs. Clean hotel, great service and great location.
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On Mar 29 2011 Stayed 5/24-27/2011 - No evidence of bedbugs, whatsoever! Clean, polite and friendly staff, smallish room.great location!
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On Mar 1 2011 Stayed Feb 24-27, 2011 in room 841. No bugs, no bites. What a relief!
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On Jan 29 2011 Stayed there 4/6-4/9 2010 with a group of 140+ people in 35 rooms. No evidence or reports of bed bugs in any of the rooms. Returning to the same hotel with a similar size group this spring.
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On Jan 24 2011 ...we were leaving for NY and we were terrified after reading this site about this hotel having bed bugs. We couldn't change because it was already payed for. The hotel rooms look a little runned down, but there were NO bed bugs! The only thing we had was the horrifying thought that they may appear through out the night and the nightmare that they did. Three nights-no bed bugs! There was plenty of...
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On Jan 10 2011 ...paranoid search in/on/under the mattress, headboard, and surrounding area. Found no traces of bugs and received no bites in 3 nights. I will echo the previous comment that said this hotel is starting to get a little run down. The lobby still looks nice, but you'll notice the details (TONS of scuff marks on the walls, wallpaper just starting to peel at the top in the bathrooms, etc) are not quite...
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On Dec 30 2010 juju wrote, I stayed here on the 24th Dec 2010. Woke up to find two satiated bugs.I was given another room, and thought nothing of it. A few days later the itchy marks appreared all over my body, as well as my forehead. Apparantly the whole city is infested with them.
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On Dec 15 2010 Steve wrote, Stayed here 12/10 through 12/12th. No problems at all. I had been to this hotel before and after reading some of these posts, I was nervous. I did as others suggested.pulled down bedding, checked mattress,etc. no sign of anything. Room was very clean ! I will be going back to this hotel.
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On Dec 10 2010 Stayed here 11/19 - 11/21. Checked out the room thoroughly, pulling mattresses off the beds, etc. We found no evidence of bed bugs. We were very careful with luggage, kept each bag in bugtite plastic bags. Nothing came home with us. We were probably overly cautious with all the bed bug reports in NYC. Again, we found no evidence of bed bugs and we didn't hear about anyone else having problems during...
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On Dec 8 2010 GB wrote, Stayed 12/5 - 12/7. Was really concerned after reviewing reports on this site. I checked out the room thoroughly upon arrival & found no signs or evidence. Everyting OK & had a good stay.
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On Nov 23 2010 Stayed at this hotel the week of 11/15/2010 and found a bed bug and was moved to another room. Never felt comfortable and will not go back. The hotel needs to be remodeled as it's geting old and dirty where it just can't get cleaned properly in a 10 minute maid shift. Going to the new, more expensive hotels that seem to take care of this issue much more effectively then the older Sheraton hotel. Horrible...
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On Oct 26 2010 FrequentFlyer wrote, ...Coats who ushered me away from other guests and proceeded to insist they've never had a report of bedbugs before. Unbuttoned my shirt to show him some of the bites. He offered to have me go into the back and "file a report with security". I suggested they just go up and look now, and take my word for it, but he said it wasn't "procedure". He had no interest in addressing the issue. Just deflected...
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On Oct 25 2010 I was very concerned after reading some of the postings about this hotel, but we had already paid for our rooms so we decided to try it. Four of us stayed at this hotel this weekend (two rooms - one on the 16th floor, one on the 14th floor) and we didn't have any issues. We really checked the mattresses, boxsprings and behind the headboards and didn't see anything - and no bites. We inspected and used...
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On Oct 8 2010 LisaY wrote, Rented two rooms September 30-Oct 3rd both on the 41st floor. We searched the walls by the headboard, the night stands, lamps by the bed, and, of course, the bed itself. We did not find any bugs or traces of them in either room. After our 3 night stay did not have any bites. Appears both rooms were free of any bedbugs.
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On Oct 4 2010 I stayed at this hotel Sept 28th and Sept 29th. While I didn't see and bed bugs in the room or my luggage I did end up with over 50 bite marks on my back and arms. I would be suspect of staying in any hotel right now until this bed bug epidemic is been addressed.
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On Sep 27 2010 Ann ____. wrote, I checked into the Sheraton NY Hotel and Towers on September 13, 2010 for three nights. I was in room 1221 and didn't see any bedbugs. I did pull apart the bedding to examine the mattress upon arrival just to be sure. All clear in my room!
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On Sep 12 2010 Sharon wrote, My husband and I stayed at this hotel August 19th to the 22nd. I found out about this site days before we were to depart and of course I got nervous once I saw that there had been recent complaints. We stayed on the 34th floor and checked our room immediately. We found no evidence of any bed bugs and I'm happy to report that we were fine the entire time we stayed.
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On Sep 7 2010 I stayed from 8/30/10 to 9/3/2010 in room 3808. No sign of any bugs. Checked under mattress, floor, closet drawers - nothing. No bites the whole week. I did take precautions by spraying a bed bug killer and repellent in the room and in my luggage before packing it. I was part of a large group (300+ rooms) that stayed here from 8/27 to 9/3. Of that group there were 2 reports of issues. The hotel acted...
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On Sep 1 2010 anonymous wrote, My husband is staying at the Sheraton New York Hotel and Towers. He asked about the bed bug problem and the hotel said they have never had a bed bug problem and the complaints on these sites are written by other hotels trying to take business away from them. I don't believe them. I am nervous about him bringing home bed bugs!
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On Aug 18 2010 ____ in North Carolina wrote, Stayed there over the Weekend of August 14th. I looked and looked but did not see any. Woke up with bug bites all over my stomach and my husband had them all over his legs. They were in our luggage when we got home. We threw out our suitcases and most of the clothing. The clothing that was left, we sent to a dry cleaner. The hotel is aware of the situation as I called them and they were not surprised....
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On Aug 4 2010 james wrote, Stayed here July 30. ( the only hotel I stayed at on my trip ) and got home to find bed bugs in my suitcase. ( Immediately closed bag and too it outside ) I had received bites during my stay here but figured it was a mosquito. I quarantined my luggage by leaving it in the car in 40 degree + heat for 2 days and then took all my clothes to the drycleaner and had them laundered. I vaccumed my suitcase...
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On Jul 11 2010 Lucy wrote, Stayed at this hotel from May 19th to May 21st. I haven't noticed anything while I was there but right after I came back home, I began experimenting the bites: I brought them home. Lucky me :-(
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On Jun 3 2010 Jackie wrote, We visited NYC April 28, 2010 and have since brought bed bugs home - The hotel seems to be the only explanation for where the bugs came from. We stayed in room 4727
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On May 5 2010 Tourists wrote, Bed bugs in room 4024 of this hotel. Reported it to the hotel front desk after a second day of bites. They tried to explain it away as being some sort of food allergy. Sent us up to the room to wait for security. We were told that security would conduct a preliminary investigation before the pest service would come the next day and conduct a thorough search of the room. The lady at the front desk gave...
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On Apr 30 2010 maintenance wrote, 23rd Floor: picked a bed bug off my shirt after brushing past a folding cot.
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On Apr 20 2009 Sheraton New York Hotel and Towers wrote, We stayed at this hotel April 14-19, 2009. My daughter had about 15 bed bug bites after three days in the hotel. We contacted the front desk and they took a report and we were moved to another room. We were not given any discount on our bill as was the other woman. Now I am worried that we might bring these home with us. though we are taking precautions by drying, then washing and drying our clothes...
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On Jan 9 2008 Checked into Sheraton Room 3539 on January 2. Having read of the bed bug epidemic in NYC, I conducted a check of the mattress in the room immediately upon arrival, but didn't check the second bed in the room, and was not able to check the headboards as they seemed fastened to the wall (and in any event were very dark, so I doubt I'd have been able to detect the dots that bed bugs can leave). Morning...
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