Bed Bug Planet SM Reports

The Westin New York At Times Square

(212) 201-2700
270 West 43rd St
New York NY 10036

This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. (Click on the Red Icon to view detailed bed bug reports.)
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The following reports are from third party sources. The Bed Bug Planet SM Program makes no representation as to the truth and accuracy of any of these reports, they are collected from across the internet by the Bed Bug Planet SM Search Engine.

On Sep 10 2012 We we at The Westin New York at Time Square last February 2012 (19th to 26th) and didn't noticed any bedbugs or other undesirable insects in or outside the room. We would stay at this hotel again, certainly!
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On Aug 21 2012 UsingCommonSense wrote, ...with amenities that looked like they fit better in a manufacturing facility. Also, we checked for bed bugs and didn't see anything. So, I can't speak for other reviewers, but our room didn't appear to have any problems. Our view from the 36 floor faced the Hudson which was fine by us. The hotel is a couple of blocks to the west of Times Square so I don't believe any of the rooms have a great view...
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On Jul 28 2012 janpurcell wrote, ...one we had booked with a king size bed. It had two double beds. At 1:00 a.m. we discovered a live bed bug in the bed. The night manager was helpful in moving us to another room and thoroughly inspected the new room. We were offered complimentary breakfasts, wifi and luggage treatment (which we were not able to use as we were leaving too early) and preferred guest points (which do not appear to have...
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On May 16 2012 Marlon A. Whyte wrote, Dear Anonymous, Thank you for taking the time to provide us with valuable feedback about your recent stay with us. I would love the opportunity to speak with you to be able to investigate the room in question and take the proper protocols vis-a-vis inspections and notifications. I would appreciate if you could contact me at your convenience. My email address is: marlon.whyte@westin.com Thanks again...
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On May 16 2012 ...clean and well maintained.attentive staff. BUT.upon unpacking.I noticed I brought home a guest.A BED BUG! It was crawling among my things.SO.I wrapped everything up in a black trashbag.will put it in the sun to bake.and hopefully the one I found will be the only one. Neither my friend or I got bitten.we just came home with a guest. I have written to the hotel about this.but no response yet.
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On May 14 2012 Steve from Toronto wrote, Stayed in room# 4429 on May 12, 2012. Beautiful room. No bed bugs to report at all. Nice hotel.
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On Apr 19 2012 TheTravelBees wrote, ...for the room (~$350/per night), and subsequently have been told by my doctor that I was bitten by bed bugs while I was there and have had to sanitize all of my belongs from my stay at the Westin at Time Square. I have since contacted the hotel, and after exchanging FIVE phone calls with the "billing department", who told me "that it was MY fault that I didn't immediately speak to the hotel manager...
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On Apr 17 2012 Versican wrote, ...sink and limited shelf space. But the worst was their much-promoted Heavenly Bed- yeah, heaven for bed bugs. I couldn't sleep on the night of 11th because of the bites I suffer from on my right thigh and left ankle. I know I am only a vascular surgeon, not a dermatologist, but I could very well tell that those bites are from bed bugs/fleas. so first thing on the 12th I called up the service desk...
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On Dec 21 2011 Emmie28 wrote, ...everything up even water droplets.toilet flush was super loud. It was clean though. Im scared of bed bugs and dont really enjoy hotels so I did the full check before My boyfriend put his bag down. He knows we usually switch rooms! We did on this trip. Was a little dirty to my standards so we were moved and the 2nd room was fine. Gym opened at 8am on Saturday which was too late for us and they outsource...
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On Sep 12 2011 I stayed at the Westin Times Square August 30th and 31st. At various times during the stay I felt itching and small bites, but not having experienced bed bugs previously I ignored these episodes. On the morning of checkout I noticed a bright red spot on one arm. By mid-morning both arms showed multiple red marks, which were quite itchy.
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On Jul 22 2011 Westin New York at Times Square wrote, Hi Amy, Thank you for taking the time to provide the valuable feedback about your stay with us. I would love the chance to speak with you and would appreciate if you could contact me at your convenience. We want to ensure that the room that you occupied is getting inspected. My email address is: wolfgang.wehen@westin.com Thanks again Wolfgang Wehen Hotel Manager Westin New York at Times Square
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On Jul 17 2011 Amy wrote, ...and one morning noticed a couple of small itchy bumps that lasted a few days. Kept wondering if they were bed bugs and kept checking sheets for any sign but never found any. Then was sharing this with a friend when I got home and she said you need to lift the mattress and look underneath it. Didn't know that and didn't do that so can't be certain. All in all found the hotel pretty clean for NYC.
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On Apr 8 2011 Three of us stayed here 4/3 - 4/6/2011, all in separate rooms. Two of us had housekeeping check our rooms before we went in, and then we checked them ourselves. The lady at the front desk said they had had a bit of a problem previously but they no longer did. Anyway, none of us had any problem at all. Not a bug or sign of a bug in sight. We were extremely relieved.
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On Mar 2 2011 cameo wrote, ...over VERY carefully. I'm a travel writer so I am really a fanatic about checking the rooms for any bugs, cleanliness, etc. Our room was fine; absolutely no evidence of bugs and was pristinely clean. (I always stash the luggage in the bathtub on arrival and hang the clothes on the shower rod instead of the closet. and never ever walk barefoot on any hotel room carpet! ) The staff here was very pleasant...
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On Jan 22 2011 January 2011 Checked out of hotel in am, thought I had bites in the pm. Called 3 times in 2 days, did not get an answer. Finally got them to call me back and they had to wait over the weekend to get the company to come to the hotel to check the room. Ridiculous. I have my suitcase packed in a plastic bag with thousands of dollars of clothes and fur "waiting" to see if there are bed bugs.
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On Jan 3 2011 Stayed here December 14th, roo, was very clean and no bed bugs.
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On Jan 3 2011 Slither70 wrote, ...with 18" of snow. Staff was very friendly and helpful when most staff did not show up for work. NO BEDBUGS we were concerned about that. location is excellent. Right at Times Square with subway entrance just outside hotel where you can catch any train as they all connect at Times Square. Parking is 1block away at 43rd and 9th ave about a minute walk. Price was a bit high at 369/night. Internet is...
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On Dec 29 2010 Stayed at the hotel 12/25-12/27 and found no traces of bed bugs. Checked the sheets, mattresses, and all was clear! Been home for a couple days, and still no traces of itching or bed bugs. We called before we went to see if they took it seriously, and we could not get in touch with manager, however, as I mentioned, our room was bed bug clean!
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On Dec 4 2010 Trish wrote, Stayed here for 7 days on business and was a bit concerned about staying in any NY hotel because of the bed bug reports. I'm happy to say I check the sheets, mattresses, etc. thoroughly (i'm a bit OCD when staying in hotels) and found no signs of bed bugs. I stayed in 2 rooms (rm 3230 & 4437) and found no sign of bugs in either one. Staff was more than accommodating.
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On Nov 11 2010 Tracy wrote, My daughter,myself,a friend and her daughter stayed at the Westin from 11/5 to 11/9 and our room was clean dailey and we saw no signs of bed bugs nor any bugs in sight. Our stay was pleasant and we had a great time. Looking forward to going back. I will definitley be staying at the Westin. #1 in my book.
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On Nov 8 2010 I stayed at this hotel the weekend of 11/5/10 and had absolutely no encounters with bed bugs. The hotel seemed very clean!
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On Nov 6 2010 Satisfied Guest wrote, I stayed at this hotel SEPT 28th thru OCT 3RD,2010 and had no problems. No Bed Bugs. The reception was polite as I asked specifically for a room that had no history of bed bugs. Hotel is very cognizant of the bed bug problems in the New York City area. I would definitely stay at this hotel again.
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On Oct 28 2010 butterdc wrote, ...working there seemed to want to be there with the exception of the people on the 2nd floor. I was pleased that we had no uninvited bed bugs and that we were close to food, entertainment, culture and the subway. Would I dine at Shula's again.yes. Would I stay there again.Yes. Would I pay extra for an Atrium room.No. Would I look for comparable hotels @ the same price before booking at Westin.yes.
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On Oct 21 2010 Dan wrote, I just spent one week at this Westin location (10/9-10/15/2010) with no problems at all. Very professional staff and clean room. Thank you Westin Times Square for making my business travel very comfortable. I'll be back. Dan
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On Oct 21 2010 Dan wrote, I just spent one week at this Westin location (10/9-10/15/2010) with no problems at all. Very professional staff and clean room. Thank you Westin Times Square for making my business travel very comfortable. I'll be back. Dan
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On Oct 11 2010 We stayed at the Westin Times Square for 2 nights on Sept 23 & 24th 2010 during that time we had no bed bugs and had a wonderful time
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On Oct 4 2010 The Westin New York at Times Square wrote, ...with all the Starwood mandated pest control policies that are in place. In respect to this specific issue, the room was inspected by our licensed pest elimination company and no evidence of bed bugs were discovered. We encourage you to contact our hotel directly in order to speak about this matter in more detail. Please call us at 212 201 2700. Thank you The Westin New York at Times Square
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On Sep 30 2010 M. Cannon wrote, Stayed at the Westin Times Square in July 2010 before New York's bed bug infestation made headlines nationwide. I returned to New York for business on September 14-16. Give the reports on this site, I thought it wise to inspect my room in detail. Within two hours of checking into room 1733, I killed five insects. I cannot confirm if one was a bed bug (didn't study entomology), but when squashed it...
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On Sep 30 2010 melcannon wrote, Stayed at the Westin Times Square in July 2010 before New York's bed bug infestation made headlines nationwide. I returned to New York for business on September 14-16. With the current bedbug the headlines, I thought it wise to inspect my room in detail. Within two hours of checking into room 1733, I killed five insects. I cannot confirm if one was a bedbug (didn't study entomology), but when squashed...
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On Sep 21 2010 I have stayed here many times from last year until, fortunately no bed bugs. After reading this I am hesitant about going back. The room was clean, the sheets and so on. If I do go back I will inspect the bed from to bottom.
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On Sep 13 2010 BC97 wrote, ...on 42nd street through the movie theatre lobby. - Very comfortable beds. Slept very well. - No bed bugs found in room 4207. We checked very thoroughly pulling up mattresses, etc. - Room was clean and well maintained. Had all the amenities we would want. 32" flat screen TV, coffee and tea, free USA Today, nice soaps and lotions, plenty of desk space, free refrigerator upon request (we didn't request...
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On Sep 8 2010 Joe S wrote, ...my room, allowed me to strip the bed, look in the drawers as well as the headboard. No evidence of bed bugs! I have to admit that the staff there was surprisingly sensitive to my concerns and reacted accordingly. The service at this Westin was excellent. Not good, but excellent! My suggestion to you all is to do the same thing I did. Ask for a manager upon your arrival, ask them if they personally...
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On Sep 8 2010 kleinmp1234 wrote, ...but also had little red bumps all over us. They brought someone in and sure enough there were bed bugs everywhere in the room and now all over most of our things. On our second night we were going out to dinner with a group of people and I tried to buy drinks only to find my CC being declined. I called the CC company and they informed me that the Westin had been charging other peoples rooms onto...
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On Sep 6 2010 Stayed here Sept 4 2010 and found bed bugs on the wall in the middle of night as well as in my bed. I haven't been so terrified in a long time. I had numerous bites on my arm and legs.Complained to staff but they said there were no problems in the hotel. Their attitude was terrible but I guess hotels are afraid of being sued. Itched for days. Next time Im in NYC I will look for a better place.
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On Jul 27 2010 ...doctor saw her and right away said she absolutely does not have chicken pox she has been bitten by bed bugs. He went and grabbed his medical book to show me what it was. I told him where we had been and he said that's where she had to have gotten it. I have contacted the hotel and starwood and received a letter from the hotel denying that they have any issues with bed bugs and that they checked...
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On Apr 19 2010 Five reports of bedbugs for this hotel can be found at bedbugregistry here: http:/bedbugregistry.com/hotel/NY/New-York/Westin-New-York-Times-Square I note the hotel does not have a good track record of professionally handling the matter and seems to want to sweep any occurences under the rug or wants to say the person was allergic. I only looked up this hotel when I saw it featured on Project Runway...
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On Oct 10 2009 ...a woman from the hotel called to say that they had closed and checked the room and there were no bed bugs - that i must be allergic i am not a new yorker so did not know how invasive bedbugs were so i continued to wear the same nightshirt to bed when i got home - the result was that i woke up covered in bits and now i have bed bugs all over my house - and i am going to have to spend a great deal...
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On Jul 7 2009 Saturday wrote, Checked out of this hotel, Room 3909, at approximately 1:15 p.m. on Monday, July 6th. While checking out, reported bed bug bites to hotel personnel named Cesar at the front desk. He took my phone number and said someone would call me to discuss. That didn't happen. I just hope the hotel has taken appropriate measures so that the next guest doesn't suffer as I am now. Having never had this problem before,...
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On May 31 2009 Westin New York Times Square wrote, For all of you who blamed the hotels for your bad experience I can assure you that this hotel indeed does treat bedbug problem's seriously as soon a guest reports that they have been bitten by a bedbug they are immediately switched from that room and the room is locked out by security a professional exterminating Co. comes in and inspects the room 90% of the time the room comes out negative for bedbugs...
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On May 6 2009 Westin New York Times Square wrote, ...impressed with how clean it was. We never thought to check the sheets/mattress and believed bed bugs were only found in dirty hotels. We have learned this is not the case. My husband woke up with bites on his inner thigh. We actually joked about the bites being bed bug bites. Little did we know they actually were bed bugs and that we were carrying some home in our luggage and belongings. Within...
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On Oct 25 2008 Westin New York Times Square wrote, ...By the afternoon it was obvious I was getting some sort of rash. Confirmed by my family doctor as bed bug bites. Multiple prescriptions to treat. One week later I still have several areas upwards of 3-4 inches in diameter all over my body and apparently I have a very serve case. Now having issues even walking, in constant pain, even very difficult to sleep. When calling the hotel to simply try and...
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On Jun 1 2008 Westin New York Times Square wrote, bug found in bed and identified as a bedbug based on photographs available on the worldwide web
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On Nov 11 2004 A TripAdvisor Member wrote, ...for transportation. They informed me that I could not sit inside this lobby and asked me to leave. When I refused, they stood over me and one of them grabbed my arm and I was lifted up and told to take my bags and walk out of the hotel. The hotel room also had insects that looked like bed bugs. I don't know if anyone has ever had an experience like this, but I would not recommend this place.
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